POSITION SUMMARY

Provides direct supervision of practice site clerical/clinical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical/clinical staff experience, and clerical/clinical staff employee engagement. Abides by, and upholds in performance of direct reports, all related local, state, federal and accrediting body rules and regulations; promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings. Assists Practice Manager in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.

EDUCATION:

High School Diploma or equivalent required.

EXPERIENCE:

One (1) year of supervisory experience preferred

KNOWLEDGE, SKILLS, ABILITIES:

Proficient with Microsoft Office products and hospital systems
Ability to communicate with a diverse population
Detail oriented
Ability to work without direct supervision and prioritize all duties
Excellent communication skills A passion for service excellence
Preferred supervision experience in the ambulatory setting
Demonstration of clerical team supervision skills
Problem solving skills
Personal flexibility Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork

ESSENTIAL DUTIES

• Responsible to ensure that staff schedules are optimized to support the provider and patient care needs in the practice site.
• Adheres to management of office supplies in a way that is financially prudent and cost conscious.
• Promotes cost containment strategies and holds staff accountable to fiduciary performance including but not limited to, adherence to responsible staffing standards.
• Promotes and upholds organizational policies and practices that support revenue integrity; accountable for clerical support staff activities regarding accurate patient registration, scheduling, copay collection, cash management, and check-in/check-out activities Responsible for sharing all information and enforcing MNH standard operating procedures that support institutional quality goals and regulatory requirements.
• Accountable for support staff functioning optimally and not breaching clinical scope when engaging with patients.
• Maintains open line of communication and models a collaborative, professional relationship with Practice Director, Practice Manager and all staff and providers.
• Assists with management of emergency situations with competence and composure.
• Ensures that all patient and environmental safety policies and procedures are strictly adhered to, working with Physician Group and institutional safety personnel.
• Reviews patient satisfaction survey results monthly with the Practice Manager. Shares feedback with clerical support staff in the practice site. Assists the support staff in identifying and solving patient-care problems through event reporting and process improvement.
• Serves as liaison between the practice site support staff and Practice Manager, Service Line Director, and/or PG Educator
• Ensures that all support staff completes required training
• Directly trains and supports new support staff