QUALIFICATIONS REQUIRED:

• Post-Secondary diploma/degree in mental health or related fields (Social Work, Psychology, Human Services)
• Minimum three (3) years supervisory experience or an equivalent combination of education and experience
• Three (3) years’ experience in community-based mental health services.
• Proven ability to provide leadership, sound judgment, and critical analysis in high-pressure or complex situations.
• Understanding of mental health and privacy related legislation and policy, including the Mental Health Act and Personal Health Information Protection Act (PHIPA)
• Knowledge of volunteer engagement principles
• Strong proficiency in Microsoft Office (Word, Excel, Share Point, etc.)
• Exceptional communication and interpersonal skills
• Experience working with clients from diverse backgrounds experiencing a variety of mental health issues and addiction
• Possession of a valid Ontario “G” driver’s license
• Access to a safe and reliable vehicle
• Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition
• Satisfactory Police Vulnerable Sector Check
• Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies
  Compensation: Starting at $60,000 annually; 3 weeks’ vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays, 3 paid float days; health, insurance and pension benefits when eligible.
• Pay will be commensurate based on education and experience

• Serves as a key change leader, advancing service improvements in alignment with CCD’s Strategic Plan and Directions;
• Provides direct supervision to the following programs: WeConnect Mental Health & Wellness, Telephone Reassurance, and Friendly Visiting;
• Works with the Manager to develop and implement process documents, operational guidelines, and best practices to support high-quality client services;
• Provides leadership and guidance to support the safe, effective, and client-centered delivery of services, with a focus on continuous quality improvement;
• Ensures program operations remain compliant with applicable legislation, regulatory requirements, and internal policies;
• Reviews programming content to ensure quality, accuracy, current research, and compliance with formatting standards;
• Monitors program outcomes against MSAA targets;
• Participates in the preparation of monthly program reports and performance metrics;
• Evaluates client services and program operations in collaboration with the Manager to identify opportunities for improvement and innovation that align with the organization’s Strategic Plan and respond to evolving community needs.
• Monitors client attendance trends in WeConnect groups to inform program development and changes;
• Leads the implementation of effective volunteer management practices, including training and development;
• Builds and maintains strong relationships with community organizations, stakeholders, and service providers to enhance collaboration and resource sharing;
• Completes other duties as assigned by the Manager, Community Wellness and Access