Supervisor, MIP Fleet Sales & Customer Service at Wheeler Fleet Solutions

Somerset, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales, Customer Service, Inventory Control, Process Execution, Performance Monitoring, System Adoption, Continuous Improvement, Cross-functional Teamwork, Data Analysis, Communication, Presentation, Interpersonal Skills, Technical Information, Computer Skills, Analytical Skills

Industry

Motor Vehicle Manufacturing

Description

The Supervisor, MIP Fleet Sales & Customer Service is a customer‑facing frontline leadership role responsible for executing and sustaining Wheeler Fleet Solutions’ Managed Inventory Program (MIP) This role leads MIP Sales and Service Representatives and ensures consistent application of MIP processes, service standards, and inventory controls at the operational level. Reporting to the Manager, MIP Fleet Sales and Service, the Supervisor serves as a key point of day‑to‑day coordination with the Sales and Service team and supports operational execution, system adoption, and performance improvement initiatives. This position is accountable for driving reliable service delivery, while reinforcing disciplined processes that support market share growth, margin improvement, and scalable program performance. DUTIES & RESPONSIBILITIES: Responsibilities include, but are not limited to: Execute day‑to‑day MIP Sales and Service operations across assigned USPS/PLUS accounts in alignment with Manager‑defined priorities. Lead and coach MIP Sales and Service Representatives to ensure consistent execution, accountability, and adherence to standard MIP processes. Drive performance that supports market share growth and margin improvement through inventory accuracy, turns, obsolescence reduction, and disciplined service execution. Reinforce adoption of systems, tools, and workflows, including ERP‑related processes, to ensure data accuracy and operational consistency. Monitor key operational KPIs (service levels, inventory accuracy, sales activity, turns, and obsolescence) and communicate trends and corrective actions. Support implementation of standardized best practices and continuous improvement initiatives to improve scalability, efficiency, and customer satisfaction. Partner with cross‑functional teams to resolve execution issues impacting service continuity, profitability, or customer experience. USPS Customers, Plus Customers, IT, FMIS, ERP, Market Share Correct and analyze FMIS Errors Work with IT to determine programs and processes that need updated. Support ERP implementation Reinforces adoption Supports testing and training Provides feedback from the field Manage day-to-day MIP Sales and Service Duties as needed. Support market share growth and margin improvement at assigned accounts by: Reducing customer reliance on local or non-MIP program purchases Identifying and introducing approved products and services Ensuring customers fully leverage the operational and financial benefits of the Managed Inventory Program Identify, document, and escalate quality/safety concerns and system issues to the Manager. Complete and analyze yearly USPS/Plus Customer Service Surveys Other duties as assigned MINIMUM REQUIREMENTS: Bachelor’s Degree in Sales and Marketing from an accredited college institution and a minimum of 4 years of relevant work experience Or an additional 4 years of relevant work experience in lieu of a degree Up to 15% of travel to customer sites 5 years’ experience in a role to organize, multi-task, and lead people (directly or through influence) Strong communication (written and oral), presentation, interpersonal skills with experience working on teams from multiple locations 5 years’ experience managing diverse and difficult customers Ability to understand and communicate technical automotive parts and service information Strong computer skills with strong proficiency in Microsoft Outlook, Word, Excel, Teams, and PowerPoint, and ERP systems Autonomous and self-motivated. Skill and ability to work remotely and achieve activity and result metrics High degree of analytical skills Candidates must be able to successfully pass background checks including driving records and drug screening Must possess a valid U.S. driver’s license PREFERRED REQUIREMENTS: Experience in auto parts industry Experience in inventory control processes Exposure to sales share goals and forecasting Advanced Excel experience Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. At Wheeler Fleet Solutions, we don’t just hire employees—we invest in careers and champion well-being. Our people are the driving force behind our success, and we’re dedicated to fostering an environment where you can thrive both personally and professionally. Here’s how we support our team: Time Off & Well-Being: Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family. Family Support: Paid Maternity Leave and Paid Bonding Leave to support growing families. Education: Tuition Reimbursement for undergraduate, technical, and graduate programs. Financial Security: A 401(k) plan to help you plan for the future. Comprehensive Healthcare: Medical, Dental, and Vision coverage to keep you healthy. Flexibility: HSA, FSA, and Dependent Care accounts for added financial options. Peace of Mind: Short- and Long-Term Disability insurance coverage. Rewarding Careers: Competitive salaries that reflect your skills, contributions, and expertise. Join Us. When you choose Wheeler Fleet Solutions, you’re choosing a company that values you as much as your work. Together, we’ll take your career to new heights while supporting your well-being every step of the way. Your future begins here. Apply today!

Responsibilities

This frontline leadership role is responsible for executing the Managed Inventory Program (MIP) sales and service operations, leading representatives to ensure consistent process application, service standards, and inventory controls. The supervisor drives performance focused on market share growth and margin improvement through disciplined processes and system adoption.