THE ROLE

To assist in the day-to-day operational running of your designated store, as well as leading colleagues to go above and beyond to deliver excellent service to our customers.

KEY RESPONSIBILITIES:

• Support the store manager to maximise the store KPIs.
• Lead colleagues to adhere to company policies and practices including Health & Safety and Environmental Health Standards.
• Responsibility for managing the store in the absence of Store and Assistant Manager, including key holding.
• Act as an advocate of the company, role modelling our values daily for your colleagues.
• Delivery of excellent customer service and maintaining high standards within the store.
• Support with stock take preparation and counting as well as utilising action plans to improve stock take results.
• Manage and train colleagues in your team whilst being hands on, to ensure that the right people, are in the right place, doing the right job to maximise customer satisfaction.
• Occasional people management including conducting return to work interviews, colleague investigations and compliance with the Company`s employment policies.
• Support local community and our charity partners.
• You may be required to cover the Post Office, cash, deli, or other areas within the store, with appropriate training, as and when required as part of this role.

ROLE CRITERIA

Essential

• At least 1 years’ experience in a busy retail sales-based environment and or similar role
• GCSE Maths and English, Grade C or above (or equivalent) and or further education in related discipline i.e. retail, management or supervisory qualification
• Demonstrate communication & interpersonal skills
• Working knowledge of Microsoft Office packages

Desirable

• Proven experience in the areas of stock control, people skills, cost control, rota planning
• Good working knowledge of fresh food retail