We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. Supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. Supervises and leads his/her respective team unit according to the organization’s values and expectations.
Supervisor to support Covington, LA and Diamondhead, MS.

EDUCATION

Required - High School diploma or equivalent.
Preferred - Bachelor’s degree.

WORK EXPERIENCE

Required - 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.

KNOWLEDGE SKILLS AND ABILITIES (KSAS)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to demonstrate excellent judgment in performing duties and conflict resolution skills.
• Strong delegation skills.
• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

• Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the unit.
• Supervises, trains and develops department staff.
• Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.
• Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.
• Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.
• Supervises and resolves patient complaints and requests for service immediately and courteously.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.
  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
  Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.