QUALIFICATIONS AND EXPERIENCE:

• Diploma or degree in Nursing, Health Sciences, Public Health, or a related field
• 2+ years of experience in community or primary healthcare, with supervisory experience preferred
• Strong understanding of clinical workflows, patient-centered care, and Indigenous health contexts
• Experience supervising staff, coordinating programs, and managing day-to-day health operations
• Excellent communication, organizational, and leadership skills
• Knowledge of Indigenous health systems, FNHA benefits, and culturally safe practices
• Valid Class 5 Driver’s License and access to reliable transportation

Operational Leadership & Staff Supervision

• Lead the day-to-day operations of TFN’s primary and community health programs, including Community Nursing, In-Home Care, and the NP/Family Doctor clinics
• Supervise and support health staff through regular check-ins, performance evaluations, and mentorship
• Schedule staff, monitor workloads, and ensure appropriate coverage for clinic and home care services
• Oversee daily functioning of the medical clinic, liaising with IT, facilities, and vendors as needed
• Identify operational challenges and recommend process improvements for clinic efficiency and patient flow

Client & Community Health Support

• Act as the first point of contact for community members navigating TFN’s health services
• Support clients with accessing services, medical transportation, and benefits navigation (e.g., First Nations Health Authority benefits)
• Maintain respectful, trust-based relationships with TFN members while maintaining confidentiality and professionalism
• Collaborate with Nurse Practitioner, Family Physician, and external providers to ensure care coordination and continuity

Program Coordination & Documentation

• Monitor and maintain health program documentation, reporting requirements, and compliance standards.
• Assist in the implementation of health promotion initiatives, workshops, and seasonal clinics (e.g., immunizations, wellness checks)
• Track key performance indicators (KPIs), service delivery data, and program goals
• Contribute to grant applications, reporting, and community health planning as required

Decision-Making Authority

• Responsible for daily operational decisions related to scheduling, team supervision, clinic functioning, and client service coordination
• May make recommendations regarding staffing, resource needs, or program improvements to the Manager of Health
• Strategic, financial, or staffing decisions require managerial consultation and approval