Supervisor of Patient Responsible at ROTHMAN NATIONAL MANAGEMENT SERVICES ORGANIZATION D/B/A ROTHMAN ORTHOPAEDIC INST

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

70000.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Healthcare Billing, Coaching, Team Leadership, Process Improvement, Employee Training, Conflict Resolution, Communication, Time Management, Payroll Management, Customer Service, Problem Solving, Documentation, Quality Assurance, Scheduling, Empathy

Industry

Medical Practices

Description

Job Details Level: Management Job Location: Center City 33 S 9th - Philadelphia, PA Position Type: Full Time Salary Range: $50000.00 - $70000.00 Salary/year Job Shift: Day Shift Description Rothman Orthopaedics is looking to hire a Supervisor of Patient Responsible. Schedule: Mostly remote with some on site time needed. M-F 8:00am - 4:30pm. The Supervisor of Patient Responsible is responsible for motivating and leading a team of patient responsible representatives. The Supervisor of Patient Responsible delivers coaching focused on skills development and reinforcement of behaviors to achieve individual, team and organizational goals. Identifies opportunities to improve work processes, policies and procedures that enhance the patient and external stakeholder experience. Job Duties: Oversee the daily activities of the team in the assigned specialty and ensure adherence to schedule, metrics and policy. Monitor team calls and scheduling accuracies, collaborating with QA Supervisor, and documenting feedback and coaching. Conduct monthly 1:1/coaching sessions with each team member. Coordinate with team lead to ensure daily/weekly updates are communicated to the team. Manage payroll and time off process for team. Act as resource for the team and operations to resolve complex issues and questions. Assess employee needs ensuring employees are properly trained and adhere to company policies, practices and procedures. Handle patient escalations as necessary in a professional and empathetic manner. Contribute ideas to improve work processes, policies and procedures that enhance the patient experience. Conducts interviews and screens for eligible candidates for patient responsible team. Exemplifies the desired culture and philosophies of the organization. Job Qualifications: High School diploma or GED 1 year supervisory experience in healthcare billing Computer software applications; MS Office, EMR Reliable high-speed internet access and Wi-Fi connection required Our Commitment to Employees: Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences. As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered. Qualifications

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Responsibilities

The Supervisor of Patient Responsible is responsible for leading a team of patient responsible representatives and ensuring adherence to schedules and policies. This role includes coaching team members, managing payroll, and resolving complex issues to enhance the patient experience.