POSITION OVERVIEW

The Operations Supervisor is responsible for assisting the Branch Management Team with overseeing all aspects and functions of the teller line, to include training associates in customer service, banking procedures and provides direction and guidance to the Teller Staff. The Operations Supervisor will assist in completing reports, certifications and audits and is responsible for accurately and efficiently processing and recording routine and complex transactions for Bank customers. This position is responsible for recognizing and pursuing cross-sales referral opportunities and must be willing to perform telemarketing calls and conduct outside sales when needed. The Operations Supervisor must have knowledge of sales, customer service and cash handling. This position must adhere to internal controls, policies and procedures and follow safety and security procedures. The Operations Supervisor will be responsible for opening new accounts when needed. The Associate must be a self-starter and efficient in time management. The Operations supervisor must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.

Minimum Qualifications

• 3 years of banking experience or equivalent preferred.
• Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority.
• Previous cash handling experience.
• Sales and customer service experience in a customer-faced environment.
• Willingness to perform telemarketing duties as assigned.
• Excellent verbal and written communication skills.
• A professional appearance is required.
• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office.
• Excellent customer service and follow-up skills.
• Ability multi-task and utilize various computer applications at the same time to verify customer information.
• High School Diploma or GED required.
• College degree preferred

• Perform all teller transactions.
• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards.
• Explain bank policies and procedures.
• Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients.
• Meet assigned sales and referral objectives.
• Conduct telemarketing and follow-up sales duties when assigned by management.
• Understand and be able to accurately communicate deposit products.
• Follow bank policies and procedures.
• Reconcile cash and all other transactions each day.
• Responsible for compliance with applicable Federal Banking Regulations.
• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits.
• Stay informed of job-related issues, bank promotions, changes in products, services, policies, or procedures; actively participate in bank related training classes.
• Accountable for staying current on business-related activities in other areas of the Bank.
• Maintain a flexible schedule, including working weekends.
• Perform other duties and projects as assigned.
• Assist Branch Management Team with direct oversight of the tellers and their processes; provide training, guidance, and transaction approvals within assigned limits.
• Assist clients with problems or issues, escalating to the next level within branch when needed.
• Assists Branch Manager and Operations Managers with other duties and assignments as requested.
• Keep up to date on all applicable regulatory topics.
• Maintain a neat and organized work area, following GLBA and privacy regulations.
• Review and Quality Control of various operations reports, certifications, and New Accounts processes.
• Ability to open and close a Branch with knowledge of all related processes and procedures required.
• Lead and supervise in the absence of the Operations Manager and/or Branch Manager.
• Other duties as assigned.

Minimum Qualifications

• 3 years of banking experience or equivalent preferred.
• Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority.
• Previous cash handling experience.
• Sales and customer service experience in a customer-faced environment.
• Willingness to perform telemarketing duties as assigned.
• Excellent verbal and written communication skills.
• A professional appearance is required.
• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office.
• Excellent customer service and follow-up skills.
• Ability multi-task and utilize various computer applications at the same time to verify customer information.
• High School Diploma or GED required.
• College degree preferred.