The main responsibility of this role is to provide supervision on a day-to-day basis to a large Clerical Officer team. This includes workload allocation, organising rotas and staff supervision. You will also support the team to navigate the Patient Administration System; understand correct processes, support the delivery of Key Performance Indicators and update training materials such as Standard Operating Procedures. Within this role you may also be required, to provide cover to the wider Outpatient Supervisor team.
Our Clerical Officer team ensure all paperwork and systems are prepared in advance of Outpatient appointments. They provide receptionist support across several Outpatient areas; book patient appointments; and ensure all post clinic actions are completely timely. This Outpatient Supervisor is responsible for ensuring the delivery of a consisted, coordinated and high-quality service. The Outpatient Supervisor team report into the Assistant Patient Services Co-ordinators and will also work with the senior management team including the Outpatient Site Managers and Business Manager.
The Outpatient Supervisors also support and collaborate with various Clinical Service Units across the trust, which includes working with clinical teams such as doctors, nurses and phlebotomists. If you have the skills to deliver high quality leadership and would like to work in a very rewarding role, helping others to succeed - this could be the role for you

Please refer the Job description for details