Supervisor Park Services at NBCUniversal

Universal City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

30.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, Workforce Planning, Performance Management, Budget Management, Quality Control, Labor Relations, Crisis Management, Microsoft Office, Interpersonal Communication, Analytical Skills, Conflict Resolution

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description Responsible for ensuring the theme park environment remains clean, safe, and welcoming, in compliance with all procedures and regulatory requirements. This role supports the Park Services department by overseeing team members, driving operational excellence, and implementing programs that enhance employee engagement and guest satisfaction. Responsibilities Supervise daily operations of Park Services team members, ensuring facility cleanliness standards are consistently maintained. Mentor, coach, and provide performance feedback to team members, fostering an inclusive and positive work environment aligned with departmental standards. Lead workforce planning initiatives, employee recognition programs, team events, and employee satisfaction action planning. Administer counseling, coaching, and performance reviews for hourly team members. Develop and implement programs focused on enhancing guest and employee satisfaction. Respond promptly to guest and employee concerns, ensuring timely and appropriate resolution. Maintain accurate daily operating logs and employee records. Promote and ensure adherence to all safety procedures, providing up-to-date training for all team members. Manage operations within established budgets, making necessary adjustments to maintain financial targets. Conduct regular quality control inspections of assigned areas. Collaborate with Human Resources and Labor Relations to uphold collective bargaining agreements and maintain positive union relationships. Serve as the EHS Safety Team representative for Park Services. Act as a crisis management contact for guest and employee medical or emergency situations. Perform other duties as assigned. Qualifications High school diploma or GED required. Minimum 2 years of operations management or team leadership experience, or equivalent combination of education and experience. Flexibility to work weekends, holidays, and evenings, as needed. Desired Characteristics Excellent written and verbal communication skills across all organizational levels. Strong organizational and planning skills. Proficient in Microsoft Office programs (Outlook, Word, Excel). Knowledge of theme park operations. Experience managing teams in a union environment. Strong interpersonal and analytical skills. Proactive, self-starter with a solutions-oriented mindset. Experience leading diverse teams across backgrounds, experiences, and generations. Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 - $30.00. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. Business Segment: Universal Studios Hollywood Compensation: USD 27 - USD 30 - hourly

Responsibilities

Oversee daily Park Services operations to ensure theme park cleanliness, safety, and guest satisfaction. Manage team performance through coaching, workforce planning, and adherence to safety and budgetary guidelines.