Supervisor Parking at NBCUniversal

Universal City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

30.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Parking Operations, Team Leadership, Guest Service, Performance Reviews, Coaching, Budget Management, Communication, Problem Solving, Analytical Skills, POS Systems, MS Excel, MS Word, MS PowerPoint, Union Environment, Theme Park Operations

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Job Description The Parking Services Supervisor oversees daily operations related to revenue collection, parking, valet, and shuttle services for guests and Team Members. This role ensures all service areas and vehicles are clean and presentable, supervises staff across tollbooth, parking, and valet functions, and enforces company standards and procedures. The supervisor also supports departmental initiatives aimed at enhancing Team Member and guest satisfaction. This is an overnight position, with shifts typically starting between 1:00 PM and 4:00 PM. Essential Functions Respond promptly to guest and Team Member feedback, ensuring effective communication and resolution, with follow-through to achieve closure. Provide clear work direction, conduct performance reviews, and offer ongoing coaching to support team development and operational excellence. Monitor and drive daily sales goals by encouraging team performance, offering coaching, and promoting accountability to meet or exceed targets. Conduct regular inspections of assigned areas to ensure readiness and presentation standards; document discrepancies and escalate issues for timely resolution. Investigate incidents and concerns involving Team Members or guests, ensuring timely documentation, resolution, and closure. Coordinate and execute daily operational needs and special events to ensure smooth delivery and guest satisfaction. Recognize and celebrate Team Member contributions to foster a culture of appreciation and engagement. Manage labor resources and make real-time adjustments to meet operational demands while maintaining budget compliance. Implement performance standards and contribute innovative ideas to improve processes and address opportunities. Build collaborative relationships across departments to support organizational goals. Support development and training initiatives for lead Team Members, aligning with departmental objectives and promoting leadership growth. Maintain accurate and current documentation, including job descriptions, SOPs, and Team Member handbooks. Assist with recruiting, onboarding, training, and developing Team Members to support operational success. Promote awareness and engagement in Team Member and guest satisfaction programs (TSAT/GSAT). Ensure compliance with collective bargaining agreements by partnering with Human Resources and Labor Relations. Uphold Environmental Health and Safety (EHS) standards by ensuring adherence to all relevant policies and regulations. Understand and manage operating budgets, recommending adjustments to maintain cost control. Qualifications High school education required Minimum 2 years of Sales, Parking/Transportation Operations management/team leadership experience; or equivalent combination of education and experience, including experience in guest service. Previous sales knowledge and experience Thorough knowledge of POS related programs (Galaxy, Volumatic, CVPS) Thorough knowledge of MS Excel, Word and PowerPoint Excellent written and oral communication skills to effectively communicate with all levels of the organization Experience in leading a large team member group (50+) Theme Park Operations knowledge Must be available to work on weekends, holidays and nights Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 – 30.00 Desired Characteristics: Strong focus on planning and organizing workload Strong analytical/data driven skills Proactive thinker/self-starter Experience managing in a union environment Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Responsibilities

The Parking Services Supervisor oversees daily operations related to revenue collection, parking, valet, and shuttle services. This role ensures all service areas and vehicles are clean and presentable while supervising staff and enforcing company standards.