Supervisor Patient Access - Full Time, Day, Remote at Providence Health Care, Inc

Renton, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

50.84

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient access, Team leadership, Customer service, Scheduling, Call center management, Healthcare operations, Microsoft Visual Studio, Microsoft Office SharePoint, Team Foundation Server, Genesys Cloud, Agile, Scrum, Staff development, Performance management

Industry

Hospitals and Health Care

Description

Providence is calling for Supervisor Patient Access - Full Time, Day, Remote The Supervisor is responsible for administering the daily operations of the Patient Engagement Center and for ensuring goals and objectives are achieved and maintained, including a high-level of personalized customer service. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, and functioning as an entry point and informational resource for patients into the health system. The Supervisor is directly responsible for motivating and developing Care Access Liaisons and Referral Services Specialists, and cultivating a positive culture and team environment while building and maintaining a high level of operational performance. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: * Bachelor's Degree or an equivalent combination of education and experience. * 5 years of progressively more responsible work experience within a healthcare environment. * 2 years of Leading teams to provide extraordinary customer experience and performance excellence. * Experience with Microsoft Visual Studio, Microsoft Office SharePoint and Team Foundation Server. Preferred Qualifications: * 1 year of working in a new or start up environments with rapidly growing scope and evolving strategy. * 2 years of Scheduling call centers. * Experience with various development methodologies (Agile/SCRUM, RUP etc.). * Prior experience with Genesys Cloud Contact Center software Salary Range by Location: * AK: Anchorage: Min: $28.41 Max: $43.47 * AK: Kodiak, Seward, Valdez: Min: $29.62, Max: $45.31 * California: Humboldt: Min: $29.62, Max: $45.31 * California: All Northern California - Except Humboldt: Min: $33.23, Max: $50.84 * California: All Southern California - Except Bakersfield: Min: $29.62, Max: $45.31 * California: Bakersfield: Min: $28.41 Max: $43.47 * Montana: Except Great Falls: Min: $22.88, Max: $35.00 * Montana: Great Falls: Min: $21.67, Max: $33.16 * Oregon: Non-Portland Service Area: Min: $26.49, Max: $40.52 * Oregon: Portland Service Area: Min: $28.41 Max: $43.47 * Washington: Western - Except Tukwila: Min: $29.62, Max: $45.31 * Washington: Southwest - Olympia, Centralia & Below: Min: $28.41 Max: $43.47 * Washington: Tukwila: Min: $29.62, Max: $45.31 * Washington: Eastern: Min: $25.28, Max: $38.68 * Washington: South Eastern: Min: $26.49, Max: $40.52 Why Join Providence? Our best-in-class benefits [https://nam11.safelinks.protection.outlook.com/?url=https://providence.jobs/benefits/&data=05|01|ethelleah.torres1@providence.org|6da11282629946c936bc08dbf64b1e78|2e3190869a2646a3865f615bed576786|0|0|638374574718197112|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=CHUc7JRL0t6AAExYx6UfCEVEH8gfmaw9cEOZ4wX0+ZU=&reserved=0] are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission [https://providence.jobs/mission/] of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits [https://providence.jobs/benefits/]. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act [https://s3-us-west-2.amazonaws.com/images.provhealth.org/HR-onboarding/LA_County_Fair_Chance_Ordinance_2024.pdf]. Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer [https://www.providenceiscalling.jobs/eeo/]. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity [https://providence.jobs/diversity/] makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Responsibilities

The supervisor manages daily operations of the Patient Engagement Center, ensuring high-quality customer service and effective patient navigation. They are responsible for motivating and developing staff while fostering a positive team environment to meet operational goals.