As the Supervisor, Patient Access you will perform diverse departmental functions, including technical support, staff supervision and development, leadership, quality improvement, and accountability for key performance indicators. You will also ensure policies and procedures uphold the highest quality standards and exceptional customer service, while embodying UPMC’s core values in all duties.

• Training and educating staff, ensuring compliance with policies and competencies, and fostering growth and development.
• Support UPMC core values, participate in committees and projects, develop procedural documentation, and provide on-call support.
• Act as a resource for technical and operational questions, resolve problems, and conduct interviews.
• Represent management when needed, manage schedules and staffing, and address customer complaints with effective solutions.
• Associate or Bachelor’s degree in business, healthcare administration, finance or related field and 1 year of healthcare billing, registration or patient business services experience required.
• Or minimum of 4 years of healthcare billing, registration or patient business services environment.
• Supervisory experience preferred.
• Previous Radiology experience preferred
• Knowledge of insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans preferred.
• Prior working experience on personal computers and various office equipment.Licensure, Certifications, and Clearances:
• Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.
• Act 31 / 33 / 34 / 73 with renewal