Supervisor, Patient Support at CareTria

, , United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

70000.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call center management, Sales leadership, Performance management, Customer service, Team coaching, Pharmacy processing, Data reporting, Conflict resolution, Instructional design, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication skills, Interpersonal skills, Quality assurance, Strategic planning

Industry

Pharmaceutical Manufacturing

Description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! This is a critical position requiring excellent supervisor and customer interaction skills with a working knowledge of pharmacy processing. The individual is expected to oversee Patient Support Leads/Sales staff to convert Leads to patients within Eagle Pharmacy while ensuring patient satisfaction with Eagle Pharmacy. A solid record of successful sales is essential. Responsibilities Direct the workforce either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate Develops and implements strategies, tools, and training to ensure conversion of leads to patients/customers Oversees daily operations of Patient Support Services Leads/Sales team including quality of service, call flow, abandon, etc. Provides daily and monthly reporting as required Works in coordination with PSS and Pharmacy Operations to ensure efficient processes for patient care and retention Responsible for all aspects of employee management including but not limited to hiring, training, and performance management Monitors random calls to improve quality, minimize errors and track performance Aids patients and support staff with escalated calls and other unresolved issues Ability to design and/or prepare training/instructional materials, teaching aids and devices Able to clearly identify problem areas and report to senior management as needed Accurately completing other tasks as assigned by management The above duties are meant to be representative of the position and not all-inclusive. Qualifications Education and Experience This position requires a high school diploma or equivalent. Candidates with a college degree are preferred. Candidates with post high school or specialized training is a plus. The candidate for this position should have three years of experience as a call center lead or supervisory position. Call center sales/ upselling experience is required. Candidates with healthcare industry experience are desired. Candidates should be familiar with Microsoft Word, Excel, and Outlook. Knowledge, Skills, and Abilities Speak clearly, concisely and effectively; listen to and understand information and ideas as presented verbally; excellent oral and written communication skills Ability to drive a team of call center representatives to attain key performance metrics. Organize information in a clear and concise manner Deal with people in a way that shows sensitivity, tact, and professionalism Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions Positive attitude with excellent sales and customer service mindset, working in a way that demonstrates a commitment to Incredible Service Ability to handle multiple activities or interruptions at once Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management Strong interpersonal skills Work independently with little supervision and meet daily deadlines Computer proficiency to navigate required databases and operate in required software packages. Able to work effectively under pressure Ability to work flexible hours as needed Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift Work Environment/Physical Demands This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with patients/clients. #Supervisor#Operations#Lakeland #INKMW The expected base ♥pay range for this position is $50K–$70K per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer.

Responsibilities

The supervisor oversees the Patient Support Leads and sales staff to convert leads into patients while ensuring high service quality and patient satisfaction. They are responsible for daily operations, employee management, performance reporting, and implementing strategies to improve conversion rates.