Supervisor - Payment Processing - Accounts Receivable at Convera

Santa Ana, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Process Improvement, Attention To Detail, Confidentiality, Communication Skills, Customer Service, Time Management, Organizational Skills, Analytical Thinking, Decision Making, Mathematical Aptitude, Payment Processing, Lean Methodologies, Agile Methodologies

Industry

Financial Services

Description

Accounts Receivable Supervisor - Payment Processing Operations We are seeking a motivated and experienced Accounts Receivable Supervisor to lead and develop our Accounts Receivable team. This role plays a key part in ensuring consistent high performance and delivering a seamless client experience. As a people leader, you will be responsible for fostering a culture of continuous improvement, empowering team members to identify and implement process efficiencies, and guiding them through change management initiatives. The role includes managing both on-site and remote team members. Key Responsibilities • Lead daily operations of the Accounts Receivable team, ensuring service level agreements (SLAs) are consistently met. • Set and deliver team goals aligned with company objectives. • Monitor adherence to Quality Assurance (QA) standards. • Evaluate team performance and provide constructive feedback to employees and business partners. • Maintain accurate and up-to-date internal documentation reflecting procedural changes. • Support internal and external stakeholders with escalations and time-sensitive requests. • Resolve employee-related issues, disputes, and escalations. • Identify and support career development opportunities for team members. • Provide timely and transparent reporting to senior management. • Represent the team in cross-functional projects and drive internal improvements. • Conduct regular stakeholder meetings to review team performance and identify areas for enhancement. • Initiate, lead, and participate in process improvement initiatives. Skills, Attributes & Qualifications • Post-secondary education in Business or Finance preferred, or equivalent combination of education and experience. • Minimum 2 years of experience in Financial Services or Shared Services, with proven team management and motivation capabilities. • Strong multitasking abilities and attention to detail; able to work independently. • Demonstrated ability to maintain confidentiality and handle sensitive information. • Fluent in English, with strong verbal and written communication skills. • Proficiency in Microsoft Office applications (Excel, Word, Outlook). • Excellent interpersonal and customer service skills. • Strong work ethic, time management, and organizational skills. • Analytical thinking and decision-making abilities; mathematical aptitude preferred. • Experience with global payment processing and the SWIFT network is desirable. • Familiarity with lean and agile methodologies is a plus. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Market competitive monthly gross salary. Opportunity to earn an annual bonus (based on role level) Great career growth and development opportunities in a global organization Generous insurance (health, disability, life) Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) Hybrid mode, 2 days at the office. Shift: 7:00am-4:00pm Monday to Friday. There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

Responsibilities

Lead the daily operations of the Accounts Receivable team while ensuring service level agreements are met. Foster a culture of continuous improvement and guide team members through change management initiatives.