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Supervisor - PBX at Wynn Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, Call Center Management, Performance Evaluation, Training, Time Management, Emergency Response, Billing, Report Compilation, MS Office

Industry

Hospitality

Description

Company Description Job Description The Service Supervisor oversees the daily operation of the Service Call Center ensuring excellent customer service performance expectations are met or exceeded. Job Responsibilities: Providing support to the Service Manager Assisting in the prompt resolution of any guest service issues by supervising or personally handling the recovery Monitoring incoming call volumes, training, maintaining time and attendance records, conducting employee performance evaluations, responding to emergencies and notifying appropriate departments Completing Telecom Convention billing Assisting with the compilation of CMS reports Qualifications High school diploma or equivalent Proficiency with MS Office Minimum of two years customer call center experience at least one year of which supervisory in nature Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Responsibilities

The Service Supervisor oversees the daily operation of the Service Call Center ensuring excellent customer service performance expectations are met or exceeded. Responsibilities include supporting the Service Manager, resolving guest service issues, monitoring call volumes, and conducting employee evaluations.