Supervisor, Pre-Services (Remote) at Adventist Health

Roseville, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

35.51

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pre-registration, Healthcare administration, Insurance verification, Staff supervision, Performance management, Medical terminology, Revenue cycle management, Authorization management, Quality assurance, Team leadership, Conflict resolution, Data collection, Policy implementation, Process improvement, Customer relationship management

Industry

Hospitals and Health Care

Description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Oversees all functions within pre-services department ensuring all scheduled appointments are pre-registered prior to date of service. Provides technical leadership while performing escalated or complex duties. Monitors department efficiencies and assumes responsibility for meeting departmental goals. Implements plans for improvement when needed. Maintains policies and procedures. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment. Job Requirements: Education and Work Experience: * Bachelor’s Degree or equivalent combination of education/related experience: Required * Master's Degree: Preferred * Five years' medical practice or healthcare call center work experience: Preferred * Medical terminology experience: Preferred Licenses/Certifications: * Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management (NAHAM): Preferred * Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred Essential Functions: * Supervises activities of the pre-registration department to ensure processes are completed timely and accurately for all future scheduled services. Provides guidance to pre-registration teams to ensure required authorization, precertification and referrals for all encounters are obtained prior to date of service. Oversees and monitors processes for efficient collection of demographic and financial patient information in registration solution. Navigates and interprets insurance websites to understand patient insurance benefits or coverage. Communicates with staff and medical personnel to address patient concerns or issues related to verifications of encounters. Assesses pre-registration issues or situations and resolves or escalates to leadership as appropriate. * Coaches and directs staff-level associates to ensure compliance with department policies and procedures. Builds long-term customer relationships, fostering trust and respect by consistently meeting or exceeding expectations. Provides input and recommendations regarding staffing, report reconciliation and quality assurance (QA) processes. * Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions. Participates in the development of employees. Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks. Identifies associates and team priorities based on business direction and adjusts when needed. * Leads by example and shares knowledge and experiences with associates and team. Models a respectful work environment, creates accountability and recognizes accomplishments. Provides timely feedback to encourage success and connects opportunities for associates’ development. Identifies top talent to achieve the desired results. Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps. * Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

Responsibilities

The supervisor oversees pre-services department functions to ensure all scheduled appointments are accurately pre-registered and authorized prior to the date of service. They also provide technical leadership, coach staff, and manage performance to meet departmental goals and quality standards.