Supervisor at Premier NX

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Mentoring, Performance Management, Problem Solving, Communication, Analytical Skills, Quality Assurance, Operational Excellence, KPI Management, SLA Adherence, Conflict Resolution, Process Improvement, Onboarding, Team Engagement, Compliance

Industry

Outsourcing and Offshoring Consulting

Description

We are seeking a dedicated and skilled Supervisor to oversee daily operations. The Supervisor will lead and support operational teams to ensure high-quality service delivery, compliance with client requirements, and continuous process improvement. This role requires strong leadership, communication, and problem-solving skills to drive team performance and operational excellence. Key Responsibilities: Supervise daily operations across assigned teams and processes. Monitor and manage team performance to ensure adherence to KPIs and SLAs. Lead, coach, and mentor team members to enhance productivity and engagement. Resolve escalations and operational challenges in a timely and professional manner. Conduct regular performance reviews and feedback sessions. Collaborate with Quality, Training, and Workforce teams to maintain service standards. Ensure compliance with company policies, client guidelines, and data security protocols. Maintain accurate shift reports, dashboards, and operational documentation. Support new hire onboarding and continuous skill development for team members. Drive a culture of accountability, collaboration, and continuous improvement. Requirements: Strong leadership, coaching, and mentoring skills. Ability to manage multiple tasks and priorities effectively. Excellent communication skills – both written and verbal. Strong analytical and problem-solving abilities. Knowledge of industry standards and operational best practices. Proficient in performance management and quality assurance processes. Ability to work in a fast-paced environment and adapt to evolving client needs. Prior experience in a leadership role is a must. Preferred Qualifications: Bachelor's degree or equivalent professional experience. Prior experience in a client-facing role within a BPO or similar environment. What we offer: Market-competitive salary Career growth opportunities Learning & development programs On-the-job trainings Medical Coverage (IPD) Life Insurance Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement) Provident Fund Employee Old Age Benefits (EOBI) Employee engagement & wellness initiatives Location: NASTP, Cantt Lahore. Shift: EST

Responsibilities

Oversee daily operations and lead operational teams to ensure high-quality service delivery and compliance with client requirements. Manage team performance through coaching, mentoring, and regular performance reviews to drive operational excellence.