Responsibilities/Job Description:

JOB OVERVIEW:

Fairview’s Transformation Office is looking for a Supervisor of Process Improvement and Consulting Services to join our Transformation Office team. As a leader in the Transformation Office, the Supervisor is responsible for delivering Engineering services and managing deliverables to support organization in achieving defined outcomes and performance. This position leads a team of consultants to support these services and is responsible for providing direction, assign and monitor work, provide support as needed, prioritization to ensure service levels are consistently maintained and deliverables are achieved against set timeline. This role partners cross functionally with varying levels of leaders, teams, and staff across the organization on strategic programs and projects and leverages their expertise, training, and licensure in coaching, mentoring, and training. As a key member of the Transformation Office leadership team this role is patient, family, provider, and employee centric and helps to expedite both the team and programs to achieve financial health.
In addition, the supervisor provides leadership, resource coordination, and delivery capabilities of the consultants to ensure the team is highly recommended and high performing team across the Fairview system. The position is responsible for developing, maintaining, and ensuring consultants are leveraging process improvement strategies, artifacts, education, and technologies. The supervisor actively takes project assignments as a primary consultant or secondary support in achieving defined outcomes and performance outlined by strategic plan and project charters. The supervisor understands, advocates, and promotes new ideas, transparency and informed decision making in compliance with industry standards.

WHAT WE DO:

The Transformation Office (TxO) exists to help bring our organization’s ideas to life. We partner across teams to guide initiatives from concept to completion—offering the structure, support, and strategic alignment needed to move work forward. By ensuring your ideas align with the organization’s broader strategic vision, the TxO helps turn meaningful ideas into lasting impact.
As a high-performing and innovative team grounded in discovery, research, and systems thinking, we collaborate with you to drive cross-functional alignment, allocate resources effectively, and support strategic planning and execution.
Through our four-phased operating model that leverages the Fairview operating system, standard workflows, dedicated resources,
and comprehensive reporting, we’re helping to transform our organization into a more agile, efficient, and future-focused enterprise.
Explore our operating model and areas of expertise below to learn more.

REQUIRED QUALIFICATIONS

• Bachelor of Arts
• 5 years operational improvement experience and proven performance
• Able to identify system priorities and forecast potential barriers
• Supporter of change and developing a lean culture

PREFERRED QUALIFICATIONS

• Master of Arts
• 2 years people leadership experience in running operations or business unit, and managing staff
• Six Sigma Lean Green Belt or equivalent experience in Lean Organization
  Qualifications:
  $124176.00-$175323.20 Annua

JOB RESPONSIBILITIES:

• Performance | Operations
• Sets, oversees, ensures daily operations, and outcomes are performed timely and accurately. Sets thresholds, criteria, and activates escalation process to ensure visibility, intervention, and timely resolution.
• Maintains a consistent service model for process improvement and consulting (lean, six sigma) within the Transformation Office. Creates tools, playbooks, standard work, training, and related artifacts to ensure efficient and effective service offerings.
• Supports ongoing refinement of service offerings and processes to improve efficiency and quality and incorporates feedback from the voice of the customer. Ensures direct reports are completing standard work and solicits feedback from both internal team and organizational stakeholders.
• Supports Transformation Office leadership by clarifying accountabilities, build and manage agendas and facilitate purposeful discussions and decision-making.
• Track project progress against deliverables and key outcomes
• Manage Resources and Risks: Identify resource requirements, track availability, and manage risks, including the escalation and resolution of critical issues.
• Log, track, and escalate high priority project issues, risks and mitigation plan with leadership that may impact ability to deliver a quality project according to plan.
• As applicable, lead and participate in regular pre- during and post-implementation reviews and present project metrics to help evaluate project quality
• Customer Peers | Leadership Support
• Develop and maintain strong working relationships with champions, sponsors, process owners, and team members to become a trusted advisor
• Achieve organizational targets. By actively engaging in proactive ideation process in collaboration with the senior leadership team
• Oversight of program and project performance in conjunction with the project management office. Practitioner of, and support to operational leaders on Lean and or Six Sigma principles, system, and tools, effective use of visual management, project management, team facilitation, education/training, and data analytics
• In partnership with other leaders in the Transformation Office, deepens process improvement and consulting expertise by supporting continuous assessment and improvement of engineering services. Fosters a culture of improvement, efficiency, and innovative thinking.
• Leads or participates in work with peers and other departments to create an excellent understanding of workflows and interdependencies, and to identify and implement strategies to improve Transformation Office processes, artifacts, and performance.
• Partnering with leadership, engaged in ensuring alignment and accountability of programs and projects, managing obstacles and challenges through timely escalations
• Fosters the growth and delivery capabilities of the consultants to build a high-performing engineering | consulting office. Optimizes individual consultant performance by conducting quarterly reviews regarding performance, expertise and customer feedback and annual goal setting, performance evaluations, formal coaching and mentoring, and succession planning
• Fosters a culture of respect for people and continuous improvement activities to leaders, team members, and staff.
• Maintains knowledge of and complies with all relevant laws, regulations, policies, procedures, and standards.
• Conducts routine education with staff and department to multiple knowledge and skill related to Lean | Six Sigma.
• Interviews and hires staff as needed and approved by senior leadership. Orients and trains qualified employees to perform job responsibilities.
• Stakeholder Engagement and Collaboration
• Provides proactive communication and manage expectations
• Engages stake holders to understand risks, barriers and escalations and be a thought partner on solutions and mitigation
• Develops, maintains, and shares progress metrics and KPIs.
• Maintains working knowledge of assigned projects with ability to represent and speak to the work