Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada’s capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock ’n’ roll flair. The moment you step inside, you’ll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!
Responsibilities:
The incumbent in this position is responsible for developing an environment that creates excitement for internal and external guests. The incumbent in this position is responsible for supporting the Production Manager with all elements of venue production, advancing of shows, casino VIBE, and related administrative needs. Maintains correspondence files, contracts for talent and outside vendors, assigned projects, spreadsheets, budget files, scheduling, submission of graphic requests, and general office management duties.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications
• Must be nineteen (19) years of age.
• Must have a clean driving record and be able to drive a full-sized SUV or 15-Passenger Van.
• Follow all policies for company cell phone usage.
• Must be available to work 75 - 100 shows/events a year from load-in to load-out and officehours/meetings/conference calls, as needed.

KNOWLEDGE OF

• Microsoft Office Suite and other software systems.
• Independently initiating, following up on, and completing assignments as well as special projects.
• Strong understanding of the gaming industry and the Hard Rock brand.
• Basic mathematical functions.
• Sound interpersonal judgment and decision-making skills in directing administrative tasks, usingdiscretion when necessary, understanding the potential impact on the department.

• Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Assists Production Management with training and enforcing all standard operating procedures, internal controls and company policies and job performance.
• Coordinates Entertainment Runner(s), vendors, and production/show support on the day-of-show.
• Maintains office management duties, including answering phones; making travel arrangements and reservations; making appointments, greeting visitors (including determining nature of business); composing and sending correspondence and statistical reports; recording of meeting minutes; sorting, preparing and prioritizing mail; and maintaining files to ensure effective preparation of materials, flow of information, and management of schedule to allow Production Management and the Entertainment Director to most efficiently utilize their time for matters relevant to the successful operations and management of Hard Rock Casino.
• Creates and distributes day-of-show information to appropriate departments, catering staff, and vendors.
• Arranges local transportation for artist and their crew, including serving as an Entertainment Runner if needed.
• Maintains relationships with local vendors, hotels, and parking permit officers.
• Advances and oversees day-of-show artist catering and green room needs with internal staff.
• Arranges and facilitates artist meet & greets, including photography if requested.
• Arranges and facilitates artist merchandise sales.
• Establishes and nurtures relationships with celebrities, personalities, assistants, and talent.
• Monitors, adjusts, and creates music playlists adapted to location, time of day, Hard Rock Live shows, player events, and casino VIBE as needed.
• Understands RX Music platform.
• Requests and proofs signage and artwork for the Production and Entertainment Department.
• Schedules cleaning and maintenance of production offices, dressing rooms, green rooms, and backstage area.
• Attends and participates in meetings, completing follow-up as assigned.
• Attends Special Event meetings on behalf of the Production Department along with appropriate Entertainment Managers.
• Reviews and prepares for monthly accounts payable, general ledger, and P&L meetings on behalf of the Production Department as needed.
• Performs work regularly and predictably.
• Cleans and sanitizes work and public spaces.
• Other duties as assigned
  This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
  Qualifications:
  These abilities and knowledge to do so are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of (2) years of experience in a similar role in the live music industry, or combination of education and experience. College degree and gaming experience preferred.