ABOUT US:

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
Our Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities.
Downer acts as the facility manager at The Royal Adelaide Hospital (RAH). The RAH is the largest, busiest and most technologically advanced hospital in Australia with 800 single in-patient rooms, including 100 same-day beds and 80,000 same-day and overnight patient admissions per year.

ABOUT THE ROLE:

We are currently seeking a Patient Support Services Supervisor to join our team and play a key role in the day-to-day supervision of Patient Support Services Assistants (PSSAs) across the Royal Adelaide Hospital facility. You’ll be integral to delivering high-quality support services that contribute to patient wellbeing and operational excellence.

KEY RESPONSIBILITIES:

• Leading and supporting a team of 75+ PSSAs, ensuring high performance, safety compliance, and service delivery
• Managing daily rosters and shift allocations in line with service peaks and enterprise agreement conditions
• Overseeing all PSS activities such as cleaning, transport, and support tasks to meet contract standards
• Acting as a first-line contact for internal and external stakeholders including hospital staff, patients, and contractors

Working for the Downer Group, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

• Opportunities for training and development to support your career.
• Internal career opportunities across the Downer Group business.
• Highly competitive employee exclusive discounts and benefits scheme.
• An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more