Performance:

• Take ownership of daily floor operations, ensuring sales targets, KPIs, and service standards are achieved
• Drive individual and team performance through active presence on the sales floor
• Support and execute business strategies to improve store performance and address opportunities

Culture:

• Act as a strong ambassador of the brand, both internally and externally
• Ensure the store environment consistently reflects brand standards
• Promote brand culture and values within the team

Client Centric:

• Ensure the delivery of a best-in-class client experience at all times
• Actively build and maintain a strong client base
• Lead by example in styling, selling, and client engagement
• Handle and resolve customer service issues in a solution-oriented manner
• Oversee client journey follow-up to ensure satisfaction and retention

Marketing & Community:

• Support and help execute in-store events and activations
• Contribute to initiatives that drive client acquisition and retention

Visuals:

• Ensure visual merchandising standards are consistently executed and maintained
• Support implementation of corporate guidelines and seasonal updates
• Monitor and maintain overall store presentation

Team Leadership:

• Lead, motivate, and inspire the team to deliver strong results and exceptional client service
• Act as a point of contact in the absence of the Store Manager
• Coach and develop team members through regular feedback and on-the-floor training
• Support performance management, including addressing underperformance where needed
• Foster a positive, collaborative, and inclusive team environment
• Manage and resolve team conflicts professionally

Operations:

• Oversee daily operational activities including opening/closing procedures
• Support and supervise inventory processes (receipts, transfers, stock accuracy)
• Ensure compliance with company policies, procedures, and legal requirements
• Protect company assets and inventory control
• Support and monitor omnichannel services (Ship-from-Store, Click & Collect, etc.)
• Collaborate with cross-functional partners (Retail, HR, VM, CRM, etc.)
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