SUMMARY

Provides support to Reservations Manager while increasing the value and desirability of Ocean Reef by maintaining the highest standards in assisting members and their guest with all needs. Primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Supervising and coordinates activities of reservation team members providing reservations and customer services skills. Handling a high volume of calls, proficient in email etiquette, and providing information to all about club facilities, services, and meeting locations.

EDUATION AND/OR EXPERIENCE

High school graduate. Minimum 1 year of experience in hospitality at a private club, resort, or a large-scale hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to the following duties and responsibilities, other duties may be assigned:

• Monitor calls in effort to avoid dropped/lost calls.
• Oversee daily operations of the reservations department, ensuring timely and accurate processing of individual and group bookings.
• Audit reservations to ensure accuracy
• Answering phones using proper telephone etiquette
• Supervise and train reservations staff, ensuring adherence to club policies and service standards.
• Knowledge of types of membership, travel, agent policies and procedures, owners use and guest cards
• Monitor room availability and collaborate with Revenue Management to optimize occupancy and rate strategies
• Confidently promote the clubs full range of amenities and services, effectively communicating its value to prospective and current members. Respond to member inquiries with clarity and professionalism, demonstrating thorough knowledge of club offerings and policies.
• Support group operations by assisting the Group Coordinator with entering group blocks into the PMS, inputting rooming lists, and responding promptly to group-related emails to ensure seamless communication and accurate reservation management
• Communicate effectively with all other departments in a professional manner, maintaining a good work relationship and atmosphere.

JOB DESCRIPTIONS ARE NOT INTENDED AND SHOULD NOT BE CONSTRUED TO BE EXHAUSTIVE LISTS OF ALL RESPONSIBILITIES, SKILLS, EFFORTS OR WORKING CONDITIONS ASSOCIATED WITH A JOB. WHILE THIS JOB DESCRIPTION IS INTENDED TO BE AN ACCURATE REFLECTION OF THE REQUIREMENTS OF THE JOB, MANAGEMENT MUST RESERVE THE RIGHT TO ADD OR REMOVE DUTIES FROM PARTICULAR JOBS WHEN CIRCUMSTANCES (E.G. EMERGENCIES, CHANGE IS WORKLOAD, RUSH JOBS OR TECHNOLOGICAL DEVELOPMENTS) DICTATE.

Brand: Ocean Reef Club
Address: Reservations Key Largo, FL - 33037
Property Description: Reservations
Property Number: 0

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Excellent communication skills (verbal and written)
• Works well within team environment
• Strong leadership skills and abilities
• Organized and detail orientated
• Well-developed stress management skills
• Computer skills: Windows, Microsoft Office, hotel management software
• Flexible scheduling: ability to work long hours as neede