Supervisor, Retail at Hard Rock Hotel & Casino Ottawa

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Management, Customer Service, Inventory Management, Employee Coaching, Cash Reconciliation, Organizational Skills, Communication Skills, Multi-tasking, MS Word, MS Excel, Stratten Warren, Infogenesis

Industry

Gambling Facilities and Casinos

Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The Supervisor - Retail is responsible for assisting with the planning and direction of the Retail operations, including all related management functions with the end result of a positive guest experience. Essential duties include, but are not limited to: Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Performs all other related and compatible duties as assigned. Qualifications: High School diploma, GED, or equivalent required A four-year degree in Management is preferred. In addition, one (1) to three (3) years of Retail experience is required, or an equivalent combination of education and experience Oversees daily work assignments of Retail staff Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance Must be able to effectively coach and counsel employees Must possess excellent organizational, communication and multi-tasking skills Must have good strong computer skills to include MS Word and Excel. Stratten Warren and Infogenesis experience is highly desired Must be able to work nights, weekends, and holidays as needed. Work Environment: Duties and responsibilities are typically performed in a professional office setting and the front of house & back of house of the restaurant. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Responsibilities

The Supervisor is responsible for planning and directing retail operations to ensure a positive guest experience. Key duties include supervising staff, managing inventory, and handling customer inquiries and complaints.