EDUCATION AND EXPERIENCE

• High School diploma or equivalent required; Bachelor’s degree in Business, Healthcare Administration, or related field preferred
• Four or more years of healthcare reimbursement and revenue cycle management experience preferred
• Previous supervisory or team leadership experience required
• Intermediate to advanced proficiency in MS Excel, Word, and PowerPoint

SKILLS AND COMPETENCIES

• Proven ability to manage performance, coach effectively, and develop talent
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Excellent communication and interpersonal skills with the ability to influence across all levels of the organization
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Knowledge of HIPAA regulations and compliance requirements

LANGUAGE SKILLS

• Fluent in written and verbal English
• Ability to understand clinical and medical terminology

GENERAL PURPOSE OF THE JOB

The Supervisor, Revenue Operations (ROPS) oversees the DaVita Intake team responsible for insurance verifications and the standard health insurance verification process for patient placement. This position manages day-to-day operations, ensuring quick and accurate verifications in compliance with DaVita policies, procedures, and all applicable regulations. The Supervisor provides strategic guidance, operational leadership, and career development support for Specialist Patient Account teammates. They are accountable for team performance, reporting accuracy, and operational efficiency, while partnering with cross-functional leaders to improve processes, drive outcomes, and deliver exceptional service to patients and internal partners.

SUPERVISORY RESPONSIBILITIES

Directly supervises teammates within the assigned ROPS lane, including Leads and Specialists. Responsible for hiring, performance management, coaching, development, and daily oversight of team workload.

OTHER DUTIES – 5%

• Champion DaVita’s Mission and Core Values both internally and externally.
• Attend team meetings, phone conferences, and training sessions as needed.
• Foster a positive, collaborative culture within the team.
• Ensure all activities comply with HIPAA regulations, DaVita policies, and federal/state billing requirements.
• Perform other duties as assigned, including participation in special projects and initiatives.