3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America
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Our teammates make all the difference in our success.

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

• Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated ability to balance department efficiency and service excellence
• Willingness to assist teammates in order to achieve departmental goals
• Demonstrated strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Proven ability to complete projects with tight deadlines and time constraints
• Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
• Demonstrated ability to function independently and as a member of a cross-functional group
• Proven ability to own and be responsible for key projects and processes
• Ability to make timely and quality decisions
• Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
• Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

• Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
• Demonstrated ability to lead and motivate teammates
• Ability to maintain open and clear communication with teammates
• Strong customer service skills and commitment to service excellence
• Strong understanding of health care revenue cycle, reimbursement policies and business processes with the ability to communicates concepts/ideas to leadership or translate business requirements into technical requirements
• Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
• Proven leadership skills and the ability to work collaboratively across functions and with all levels of the organization
• Demonstrated verbal, interpersonal and written communication skills; ability to interact positively with teammates at various management levels across the company
• Strong relationship builder with demonstrated ability to work with a diversity of people in a cross-functional team environment
• Demonstrated ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, ever changing and evolving business environment with shifting time frames
• Demonstrated sound judgment and problem-solving skills to resolve unique and challenging issues and/or concerns
• High level of personal and professional integrity

Here is what you can expect when you join our Village:

• A “community first, company second” culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

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Join us as we pursue our vision “To Build the Greatest Healthcare Community the World has Ever Seen.”
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.

GENERAL PURPOSE OF THE JOB:

This position assists the manager by providing leadership and direction to assigned teammates on the ROPS Registration team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process development, training and special projects.

SUPERVISORY RESPONSIBILITIES: YES

This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

OTHER DUTIES (5%)

• Champion the DaVita Mission and Values both internally and externally
• Attend or lead team meetings, phone conferences, and training as scheduled or needed
• Perform other duties as assigned or required
• Travel required: up to 5%

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

• Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated ability to balance department efficiency and service excellence
• Willingness to assist teammates in order to achieve departmental goals
• Demonstrated strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Proven ability to complete projects with tight deadlines and time constraints
• Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
• Demonstrated ability to function independently and as a member of a cross-functional group
• Proven ability to own and be responsible for key projects and processes
• Ability to make timely and quality decisions
• Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
• Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint