FULL-TIME SUPERVISOR, SALES AND KIOSKS AT HILLCREST/UPPER CANADA MALL

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

WHAT WE NEED

Reporting to the Marketing Manager and Community Relations Manager, the Kiosk Supervisor will be responsible to ensure the smooth operations of Thermea Spa Village Whitby’s temporary kiosks locations for the duration of the holiday season. The incumbent’s main objective is to plan the needs of each location and supply the necessary resources for the kiosk agents responsible for the sale of gift certificates.
You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

• Train and coach kiosk agents;
• Assist with planning work schedules; managing unexpected events and emergencies
• Assist in the management of inventories, orders;
• Act as a resource person for kiosk agents (managing complaints and special requests);
• Follow the established scripts to respond to the needs of our guests, in accordance to established standards;
• Identify problems and propose solutions;
• Prepare reports;
• Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks;
• Perform other related tasks.