• Bedminster, New Jersey
• Irving, Texas
• Ashburn, Virginia
  Job ID: R-1084435
  Apply prior to the end date: October 6th, 2025

The Verizon Security Assistance Team (VSAT) is a 24x7x365 operation responsible for ensuring all court orders, search warrants, wireless exigent situations and lawfully authorized electronic surveillance are handled confidentially and in compliance with all company policies and applicable laws. In addition to responding to legal requests, VSAT also provides educational presentations for law enforcement to further demonstrate our commitment to public safety.
The Supervisor, Security Operations position is part of the Subpeona Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees. The Supervisor is accountable for meeting and exceeding the 2025 operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.

Responsibilities will include:

• Leading a team of analysts, provide guidance, coaching, knowledge, tools and training to perform their job functions.
• Recruiting, mentoring and developing analysts and nurturing an environment where they can excel through encouragement and empowerment.
• Applying policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and sound judgment
• Adapting technology initiatives, and becoming the subject matter expert on these new technologies, leading and teaching the team the technical aspects.
• Developing, implementing and maintaining systems, procedures and policies by leveraging technology knowledge to drive simplification efforts.
• Maintaining the highest quality of service by monitoring employee/law enforcement interactions to ensure quantitative and qualitative objectives are met.
• Developing appropriate performance metrics that are aggressive, yet achievable.
• Analyzing data and leveraging tools that provide actionable insights that drive performance, productivity and optimal efficiency.
• Tracking and reporting actual metric results to the team, and providing input on areas for improvement when necessary.
• Exercising judgment in selecting methods, techniques and evalu
• tion criteria for obtaining results.
• Reviewing and responding to complex issues and questions.
• Analyzing statistics and preparing reports for management.
• Collaborating cross-functionally to analyze needs and develop innovative solutions.