Supervisor, Service Contract Renewals at Veralto Global

, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

85000.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Service Contracts, Sales, Customer Satisfaction, Data Analysis, Team Development, Collaboration, Performance Management, Coaching, Training, Oracle, Salesforce.com, Service Max, Excel, Continuous Improvement

Industry

Environmental Services

Description

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to strive for excellence. Joining a company with a proven track record of success and an exciting future. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: Day 1 Health, dental, and vision as well as 401(k) with a match! Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities About the role: The Service Contract Renewal Supervisor leads a team of 5 and plays a key part in driving operational excellence, team engagement, and achievement of sales and service goals. You will partner each day cross-functionally to drive impact as the go-to expert for escalations and enhance customer satisfaction. Working closely with our Service Contract Renewal Manager, you will support team development, fostering collaboration and executing on strategic initiatives. This position is a part of the North America Commercial Service team located in Loveland, Colorado and will be onsite. Hear more about Shaping the Future of Hach: https://www.veralto.com/company/hach Veralto’s 2025 Sustainability Report: https://lnkd.in/g2P6_iP5 In this role, a typical day will look like: Primary Contact & Escalations: Serve as the first point of contact for internal process questions and customer escalations for Contract Support and Renewals teams. Team Leadership & Coaching: Provide daily guidance, structured feedback, and skill development through call reviews, shadowing, and audits. Performance Management: Monitor KPIs, analyze data to drive improvements, and support continuous development initiatives. Collaboration & Alignment: Work closely with Service and Sales teams to enhance best practices and optimize contract renewal execution. Onboarding & Talent Development: Oversee new hire training, assist in recruiting, and contribute to performance reviews and development plans. Culture & Continuous Improvement: Foster engagement through communication and recognition, lead team meetings, and leverage best practices to align with strategic goals. Are you qualified? 1+ Years experience in a leadership role 3+ Years experience with service contracts, renewals, and/or sales BA or BS degree in Business or Management, or equivalent experience preferred Demonstrate experience utilizing Excel to create reports Experience in systems such as Oracle, CEP, Contracts module, Salesforce.com, and Service Max For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $80,000 - $85,000 USD per year. This job is also eligible for Incentive Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Responsibilities

The Service Contract Renewal Supervisor leads a team of 5, driving operational excellence and team engagement. This role involves serving as the first point of contact for escalations and enhancing customer satisfaction through collaboration with cross-functional teams.