Supervisor, Service Delivery at American Red Cross

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

75000.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Staff Management, Hiring, Training, Coaching, Evaluation, Compliance, Scheduling, Inventory Control, Distribution, Invoice Monitoring, Reconciliation, Troubleshooting, Process Improvement, Communication, Customer Service

Industry

Non-profit Organizations

Description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW Key Responsibilities: Direct daily operations of the inventory and distribution department Responsible for the supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, certification of competency, and disciplining to ensure a well-qualified team and to enhance operational success and compliance. Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently. Ensure compliance with state and federal regulations, and regional policies and procedures. Perform supervisory review of documents. Ensure Invoice monitoring, reconciliation, and timely payment of all bills. Ensure quality and quantity of inventory and distribution goals are met, including timelines, and accurate electronic and physical inventories location for products are maintained. Participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints. Participate in process improvements. Lead suspect product/sample management process. May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed. Serve as departmental expert on the applicable computer systems. Maintain the required records and files. The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list. Standard Schedule: Monday-Friday 7:30AM - 4:00PM with on call responsibilities. Pay Information: 66,200 - $75,000 annual salary dependent on experience. WHAT YOU NEED TO SUCCEED: Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Management Experience: 1 year of lead or supervisory experience. Skills and Abilities: Must have effective communication and customer service skills. Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required. Ability to work on a team. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear. Frequently lift and/or move objects 10-50 lbs unassisted. Frequently required to push carts weighing up to 100 pounds on flat flooring or ramps. Frequently required to stand for long periods of time, walk, stoop, kneel or crouch. Occasionally required to sit and climb or balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. Able to withstand temperatures in a typical blood banking environment including refrigerators and freezers. Position may require climbing of step ladders. Operational flexibility is required to meet sudden and unpredictable needs. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining ranks with welcoming team members who are elite, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with generous compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Responsibilities

This role directs the daily operations of the inventory and distribution department, including supervising staff and volunteers through hiring, training, coaching, and evaluation to ensure operational success and compliance. Key duties involve preparing schedules, supervising work processes for accuracy, ensuring regulatory compliance, monitoring invoices, and meeting inventory and distribution goals.