Supervisor Service Operations - Thermal, WA at Vertiv

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Management, Staff Supervision, Maintenance Services Delivery, Quoting, Reporting, Timesheet Management, Scheduling, Tool Calibration, PPE Provision, OH&S Adherence, Incident Reporting, Interpersonal Skills, Relationship Management, Communication Skills, Commercial Acumen, Microsoft Office

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the Thermal Customer Engineers to meet their deliverables. Major activities to be performed: Administration / Planning & Reporting Provide quotes for small works, T&M, installations and start-ups Collate paperwork, verify status and deliver all warranty returns to admin staff for processing Support field personnel in the execution of their administrative task Prepare and provide reports as requested by management Ensure timesheets are entered in the system correctly Ensure leave applications are in order and support documentation are attached if necessary e.g. medical certificate Management of Team Coordinate and schedule the general duties of thermal Customer Engineers and subcontractors Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation Respond to customer requests for minor quotation or service advice within a timely manner Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work Assist Customer Engineers with complex technical problems Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call Carry out Customer Engineer audits as required by company policy OH&S, Environment and Quality Take all necessary steps to ensure OH&S requirements are adhered to Ensure adequate PPE is provided Report all incident / injury on time Employees reporting to Incumbent Nil Main contacts within Company Warehouse/inventory management staff, Service Technical Support, Safety Manager, Sales Staff and Service Adm Support Staff Main contacts outside the Company Customers, Subcontractors and Vendors Education/Qualification: Mechanical Trade Certificate (state dependent) Restricted Electrical License Refrigerant Handling License Supervisory/management qualification Specialist Knowledge: Interpersonal and relationship management skills Communication skills and commercial acumen Practical Experience: Proficiency in Microsoft Office applications Proven track record within the critical cooling industry managing a field service team Personal Characteristics: Customer-centric Team player Well organised Solution oriented Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

This role involves managing customer and staff requirements for daily maintenance service delivery in the assigned region, supervising Thermal Customer Engineers to ensure they meet their deliverables, and handling administrative tasks like quoting and reporting. Key duties include coordinating team schedules, ensuring personnel are equipped, and assisting with complex technical problems.