Key Responsibilities

• Supervise the daily operations of the Student Affairs Department.
• Oversee student attendance, conduct, discipline, and student support services.
• Manage student disciplinary cases and maintain accurate records and reports.
• Coordinate student orientation, engagement activities, and wellbeing initiatives.
• Collaborate with academic and administrative departments to enhance the student experience.
• Provide guidance to students and refer cases to appropriate support services when required.
• Ensure compliance with institutional policies and regulatory requirements.
• Supervise and support Student Affairs staff, monitor performance, and promote continuous improvement.
• Prepare departmental reports and recommend improvements to enhance service delivery.

Qualifications

• Bachelor's degree in Education, Psychology, Student Affairs, Social Work, Business Administration, or a related field.
• Master's degree is preferred.
• Relevant professional certification is an advantage.

Experience

• Minimum 3 years of experience in Student Affairs, Student Services, or Higher Education Administration.
• Minimum 3 years of supervisory or leadership experience.
• Experience in higher education or the UAE education sector is preferred.

Required Skills

• Leadership and team management.
• Excellent communication and interpersonal skills.
• Conflict resolution and problem-solving.
• Strong organizational and report-writing skills.
• Knowledge of student support services and student development.
• Proficiency in Microsoft Office and Student Information Systems (SIS).
• Ability to handle confidential information with professionalism.

Key Performance Indicators (KPIs)

• Student satisfaction and engagement.
• Timely resolution of student concerns and disciplinary cases.
• Compliance with institutional policies and procedures.
• Accuracy and timeliness of reports.
• Effective delivery of student support programs.
• Departmental operational efficiency and staff performance.