ABOUT QUANTUM COMPUTER SOLUTIONS

At QCS, Inc., we’re more than just an IT solutions provider-we’re a trusted partner to schools and businesses across Florida. Our team is known for being responsive, proactive, and genuinely committed to solving problems before they happen. As a growing small business, we offer a supportive, team-oriented environment where your work makes a real impact. We provide paid time off, medical, dental, and vision benefits, and the chance to be part of a company that values both its clients and its employees.

QUALIFICATIONS

• Minimum of 3 years of supervisory experience in service delivery, logistics, or technical operations.
• Associate’s degree in a related field preferred, or equivalent industry work experience.
• Proven ability to manage hourly teams across multiple workflows and roles.
• Experience with performance management, coaching, and team development.
• Strong understanding of service delivery principles, including workflow optimization and quality assurance.
• Familiarity with imaging, deployment, and lifecycle management of devices.
• Experience with warranty repair processes, including diagnostics, parts replacement, and documentation.
• Ability to manage inventory systems and ensure accurate asset tracking.
• Skilled in developing and maintaining SOPs and training materials.
• Experience coordinating with vendors or third-party service providers.
• Familiarity with workflow management tools and methodologies.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with service management tools such as ConnectWise is a plus.
• Ability to interpret and report on KPIs, SLAs, and operational metrics.
• Excellent interpersonal and communication skills, with the ability to lead diverse teams and collaborate across departments.
• Strong problem-solving and decision-making abilities, especially in fast-paced environments.
• Demonstrated ability to foster a positive, accountable, and high-performance team culture.
• Knowledge of safety standards and regulatory compliance relevant to service delivery operations.
• Experience implementing process improvements and managing change initiatives.
• Familiarity with ITIL or similar service management frameworks is desired.
• Must possess the capability to lift and carry items weighing up to 50 pounds.
• Exposure to public sector service delivery or compliance standards desired.
• Must pass a standard employment background check
• Must clear school-specific background check in compliance with the Jessica Lunsford Act.

IF YOU’RE LOOKING FOR A ROLE WHERE YOU WILL BE VALUED AND MAKE A DIFFERENCE EVERY DAY-APPLY NOW!

Position Summary: The Supervisor, Service Delivery oversees the daily operations of multiple service workflows, ensuring timely, high-quality execution across all service lines. This role manages a team of 12+ direct reports across multiple roles and is responsible for performance management, workflow optimization, and monthly reporting to leadership. The Supervisor plays a key role in driving service excellence, employee engagement, and continuous improvement.