Supervisor, Tenancy Management, West Region at Toronto Community Housing

Toronto, ON, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Oct, 25

Salary

102185.49

Posted On

21 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospital/Health Care

Description

Responsibilities

Implement service standards and metrics established by the General Manager, in alignment with the Operations Agreement
Understand work breakdown structures and hours to complete task to ensure optimal staffing levels are maintained
Supervise a team of unionized staff (TSCs, CSCs, Clerks) to deliver service that meets the established standards
In collaboration with the Manager, Tenancy Management:
Assist in labour relations matters including grievances and progressive discipline of staff by issuing letter of expectations, verbal and written warnings
Implement the accessibility strategy and related processes
Oversee the community housing program administration functions including vacancy management, tenant/non-tenant and employee parking, eviction prevention and rent determination
Ensure compliance with applicable by-laws, standards and legislative requirements including Residential Tenancies Act, Housing Services Act etc).
Assist in the Rent Geared to Income (RGI) review process pertaining to rent calculation
Provide advice and guidance to front line staff on rent issues, including arrears and litigation
Support staff to develop action plans to assist tenants to maintain housing
Coordinate the development of action plans to resolve tenancy issues with local staff
Provide advice and support conflict resolution between neighbour disputes
Assist in resolving tenancy management issues with tenants with complex issues involving multiple barriers such as diminished capacity, physical or intellectual impairments, language and literacy issues, mental health and substance use issues, etc. Escalate unresolved or complex issues to Manager
Review tenant support partnerships and initiatives, and provide feedback to Manager
Maintain creative partnerships and participate in the joint service planning in collaboration with other managers, supervisors, and staff across pillars and regions
Adhere to the budget and ensure service delivery is tied to the budget
Support the Manager, Tenancy Management by providing input to the region’s operational planning process, development, documentation and implementation of business plans, business cases and initiatives as they relate to tenant support and other services, including parking, Rent-Geared-to-Income (RGI), rent arrears and litigation
Assist the Manager in the preparation of funding proposals, business cases and resource development activities in support of tenant support initiatives
Review reporting of performance measurement statistics and for areas that are below standard to make suggestions for improvement
Implement process improvement initiatives and demonstrate a strong commitment for improving the overall tenant experience
Foster an environment of organizational development among frontline staff; participating in coaching and mentoring activities.
Build and nurture a culture of tenant centric performance excellence through communication, coaching and fair/equitable treatment of staff; promoting a safe, respectful, diverse and inclusive workplace.
Adhere to established Human Resources policies and procedures.