Supervisor, TPA Operations at Playocity

Schaumburg, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

85100.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Management, Coaching and Mentoring, Quality Assurance, Customer Support Management, Conflict Resolution, Process Improvement, Benefits Administration, KPI Monitoring, Training Development

Industry

Software Development

Description

Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.? Position Overview The primary function of the TPA Ops Team Lead is to lead the overall day-to-day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately. They will also provide leadership, coaching, training and mentoring to their team. Primary Responsibilities Oversee customer support channels, including phone and email support teams. Monitor calls and emails for quality assurance and coach team members toward service KPIs Provide training and assist with coaching and development of new and existing team members Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach. Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues Develop and implement action plans to improve team or individual performance Subject matter expert in key areas of their department Help create and update processes and other internal training documentation as necessary Education and Experience Minimum 2-3 years' experience in a benefits support role. Experience in Tax advantaged plans (FSA, HAS, HRA, Commuter) role preferred. 2-3 years of supervisory experience with a service-oriented team. Bachelor’s Degree required Experience with ownership and accountability in group responsibilities Previous benefits experience strongly preferred Previous experience with Payroll systems is strongly preferred Previous supervisory/mentoring experience preferred Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $61,500 - $85,100 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.

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Responsibilities

Lead day-to-day operations for the TPA Ops team, providing coaching, training, and performance feedback to staff. Oversee customer support channels and resolve escalated client issues to maintain service KPIs.