Supervisor -VAD Data Management at Abbott Laboratories Limited

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contact Center Supervision, Customer Service, After-sales Support, Work Allocation, Roster Management, Mentoring, Coaching, Coordination, Email Communication, Telephone Support

Industry

Hospitals and Health Care

Description

JOB DESCRIPTION: Main Purpose of the Role: Responsible for supervising the operations of the contact center. Main Responsibilities: Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to the terms of the contracts. Mainly in the implementation of work allocation and rosters for the paraprofessional group. Typically without budget or hire/fire authority. Focuses on mentoring, coaching, and coordination. Responsible for customer service activities, including telephone and email. Qualification Education- High School Diploma / GED Experience / Background- Minimum 4 years The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: HF Heart Failure LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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Responsibilities

Supervise a customer service team providing non-technical after-sales support to meet contract requirements. Focus on work allocation, roster management, mentoring, and coordinating telephone and email activities.