Supervisor - Visitor Experience and Ticketing at theredsead

, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing Operations, Point-Of-Sale Systems, Customer Service, Inquiry Resolution, Cash Handling, Reconciliation Procedures, Team Supervision, Shift Coverage Planning, Queue Control, Guest Access Flow, Promotion Management, Voucher Management, Issue Resolution, Sales Monitoring, Revenue Accuracy, Guest Experience

Industry

Real Estate

Description

Job Purpose Lead the development and daily operations of Corallium’s ticketing and access functions to ensure accurate, guest-friendly, and efficient service delivery. In the pre-opening phase, this role contributes to designing systems, policies, and procedures in collaboration with cross-functional teams. Post-opening, it oversees ticketing teams, manages sales processes across all access points, and ensures integration of activities — including those offered by external vendors — into the full seamless guest journey. Job Responsibilities Collaborate with internal departments during the pre-opening phase to design and implement Corallium’s ticketing systems, policies, and procedures. Supervise day-to-day ticketing and access operations across all locations post-opening, ensuring accuracy, service consistency, and guest satisfaction. Coordinate with IT and Visitor Experience teams to ensure ticketing and POS systems are fully tested, functional, and aligned with operational requirements. Train and supervise ticketing staff, ensuring strong understanding of systems, guest service standards, pricing rules, and refund protocols. Oversee daily staff scheduling and deployment to ensure sufficient coverage during peak periods and events. Monitor ticket and activity sales, ensure revenue accuracy, and prepare daily sales and reconciliation reports. Ensure implementation of pricing, promotions, bundled products, and access rules in coordination with Marketing and Commercial teams. Manage inventory and distribution of access media (wristbands, tickets, QR codes, etc.), ensuring stock availability and accurate tracking. Support guest queue and flow management in collaboration with Visitor Experience, Facilities, and Security teams. Handle escalated guest service issues at ticket counters and entry points, including scanning problems, refunds, or access disputes. Coordinate the sale of additional guest activities, including external wet activity operators, ensuring accurate integration with ticketing systems and guest entitlements. Collaborate with commercial and marketing teams to support upselling strategies and activity-based promotions. Ensure compliance with revenue protection procedures, audit standards, and data privacy requirements. Provide feedback and suggest improvements to ticketing and access processes to continually enhance the guest journey and operational efficiency. Job Requirements: Bachelor’s degree in Hospitality, Business or a related field 6 years to relevant experience. Technical Competencies: Ticketing operations and system usage - Advanced Point-of-sale and transaction handling - Advanced Customer service and inquiry resolution - Advanced Cash handling and reconciliation procedures - Advanced Team supervision and shift coverage planning - Advanced Queue control and guest access flow - Advanced Promotion and voucher management coordination - Advanced Issue resolution for technical entry problems - Advanced

Responsibilities

Lead the development and daily operations of ticketing and access functions to ensure efficient service delivery. Oversee ticketing teams, manage sales processes, and ensure integration of activities into the guest journey.