Supervisor WFM| 1 Supervisor|Traveloka at CNX

, , Indonesia -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

WFM Personnel Planning, Scheduling, Manpower Planning, Data Reporting, Financial Evaluation, Trend Analysis, Operational Metrics, Performance Review, Data Collection, PPT Preparation, Statistical Analysis, Communication, Simulation, Accruals, Cost Analysis, Revenue Analysis

Industry

IT Services and IT Consulting

Description

Job Title: Supervisor WFM| 1 Supervisor|Traveloka Job Description Managing WFM Personnel Planning & Scheduling Manpower Planning, Scheduling, Transitioning new logos Preparing and publishing WBRs, MBRs, QBRs Preparing PPTs and presentations Running scenarios and simulations basis requirement Data reporting to other departments like Finance , IT Operations etc. Recognize and recommend operational and support improvements for the enterprise Creating Schedules and lead the weekly scheduling performance review and provide recommendations Administration of communication to and from Operations and other support departments. Collect, analyze and report historical center performance statistics. Understanding of Workload and HC calculations Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets Provide end to end analysis of financial assessment on weekly basis rolling up to the month Create accruals for revenues that may have been possibly earned but are not yet recorded in the account Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business Location: IDN Yogyakarta, Lippo Mall Floors 1 & 6 Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

The Supervisor WFM will manage workforce personnel planning and scheduling, prepare various business reports, and analyze historical performance statistics. They will also provide recommendations for operational improvements and lead scheduling performance reviews.