Supervisor - WH at METRO/MAKRO

Sharaqpur, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Delivery Management, Team Leadership, Coaching, Training, Performance Monitoring, Complaint Handling, Product Promotion, SOP Compliance, Market Visits, Documentation, Fuel Costing, Stock Management, Operational Activities, Technical Skills Enhancement

Industry

Wholesale

Description

Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. Job Description Manage and organize the delivery to be made to customers/client in right quantity and specification. Visit the market twice a week to ensure SOP’s and take direct customer feedback Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with satisfactory customer service. To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it. Ensure required productivity of delivery vans. To handle and coordinate customer complaints regarding delivery issues. Promote the product and sales of own brand. Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions. Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude. Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity. Review and approve all the operational activities of team members that include pickers, loaders and delivery boy. Ensure that each member is adhering to the policies and procedures announced by the management. Qualifications Bachelors or Intermediate with 4 years of experience

Responsibilities

Manage and organize deliveries to customers, ensuring the right quantity and specifications. Handle customer complaints and promote product sales while coaching team members to enhance their skills.