Job Introduction
At Whittard of Chelsea, we’ve been sharing the joy of tea, coffee and hot chocolate since 1886. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. Now, we’re looking for a Retail Supervisor to help lead our in-store experience-and ensure every shift runs smoothly, successfully, and with a splash of Whittard magic.
You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 3 days including Sunday.

WHAT MAKES YOU EXCEPTIONAL?

We’re looking for someone who brings energy, structure, and a passion for helping others succeed.

You’ll bring:

• Experience in a supervisory or team lead role in a fast-paced retail environment.
• A confident, hands-on approach to delegating and leading shifts.
• Strong communication skills and a positive, problem-solving attitude.
• Commercial awareness-you know how to read the numbers and turn them into action.
• A commitment to customer service, always looking for ways to surprise and delight.
• Professionalism, integrity, and pride in being a Whittard ambassador.