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Supervisor - Workshop at Al Ghurair Construction

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workshop Management, Technical Justification, Customer Complaint Resolution, Material Requisition, Revenue Target Achievement, Upselling, Productivity Optimization, WIP Monitoring, Turnaround Time Management, Fix Right First Time, Technician Coaching, SOP Compliance, Scheduling, Manpower Optimization, ISO-QSE Management

Industry

Holding Companies

Description

Strategic - Receive Job Orders for service and repair jobs from Service Advisors - Manage loading and - Provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer. - Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience. - Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed. - Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue. - Should have flair for selling value added services, tyres, accessories etc. Operational: - Responsible to achieve set target productive efficiency for the month. - Responsible in ensuring workshop productivity is maximized - Regularly monitor service orders (WIP) and ensure timely billing. - Responsible for the vehicle's ready turnaround time. -Responsible to achieve fix right first-time target (FIRFT) - Responsible in ensuring Technician's Skills are developed for cross-functionality - Ensure all the direct subordinates are updated of their daily or weekly performance - Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's - Responsible in ensuring SOP and workshop Standards are exercised and complied with

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Responsibilities

The role involves supervising workshop operations, managing vehicle loading, and ensuring productivity targets and SOPs are met. It also requires coordinating between service advisors and technicians to optimize turnaround time and customer satisfaction.