Supplier Comply & Complain Handling Officer at Golden Agri Resources Ltd.

, , Indonesia -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Analytical Thinking, Complaint Handling, Quality Control, Production Coordination, Warehouse Management, Engineering Collaboration, CAPA Documentation, Good Warehouse Practices

Industry

Food and Beverage Manufacturing

Description

Job Description Summary : Coordination related to handling and tracking customer and consumer complaints with related parties in the Factory, namely QC, Production, Warehouse and Engineering. Job Description : Handling and Tracking Customer and Consumer complaintswith related parties in the Factory, namely QC, Production, Warehouse and Engineering. Collecting CAPA and follow-up, documenting and making periodic reports for every complaint received and assisting in improving the quality of Distributors by conducting periodic Checks of Distributor Warehouses to comply with handling procedures and Good Warehouse Practices (GWP) standards. Job Requirement : Min Bachelor Degree in Chemical Engineering or Biotechnology or equivalent Having min 3 years of working experience in Supplier Comply & Complain Handling Good in communication and analytical thinking Willing to be located in Ciherang (Bogor) "Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person" We are a leading, publicly-listed, global seed-to-shelf agribusiness committed to sustainable palm oil production. Our palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We own 46 mills and operate 8 downstream facilities that manage refining and kernel crushing operations, across Indonesia. Besides bulk and industrial oil, our refined products are also marketed under several brands well-loved consumer brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segments in Indonesia. Based in Jakarta, we were founded in 1962 and listed on the Indonesia Stock Exchange in 1992. A subsidiary of Golden Agri-Resources (GAR), we have Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), and SMART Biotechnology Centre within our operations. Why join us? Palm oil and agriculture play a significant role in meeting the growing world population's demands for sustainable and innovative solutions to nutrition, energy and personal care products. As a leading global seed-to-shelf agribusiness, we want talents who are ready to overcome future challenges in this sector, and be part of sustainably feeding and fueling generations.

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Responsibilities

Coordinate the handling and tracking of customer and consumer complaints with various factory departments. Collect and document CAPA, create periodic reports, and assist in improving distributor quality through warehouse checks.