Supplier & Customer Service Supervisor at Watts Water Technologies

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supply Chain Management, Analytical Skills, Communication Skills, Process Optimization, Team Management, Conflict Resolution, Report Preparation, Supplier Performance Monitoring, Inventory Control, SOP Development, Database Management, Coaching, Collaboration, Problem Solving, Time Management

Industry

Wholesale Building Materials

Description

To support the management of customer service and supply chain operations, ensuring high service levels and efficient processes. The Supervisor will assist in overseeing daily activities, improving supplier performance, and enhancing customer satisfaction through effective communication and process optimization. RESPONSIBILITIES AND DUTIES: Assist in managing customer service and supply chain teams to deliver high-performance service levels. Monitor supplier delivery performance, track on-time in-full (OTIF) metrics, and analyze overdue orders to identify root causes and propose solutions. Support the preparation and standardization of management reports, including delivery plans, sales revenue tracking, aging reports, and distribution center cost reports. Provide daily guidance, coaching, and support to team members, fostering a collaborative environment and ensuring effective communication with suppliers for order progression and issue resolution. Help develop and implement new systems to address process gaps, such as customer demand planning, order allocation, and paperless payment applications. Supervise and guide entry-level to professional team members, fostering effective communication and collaboration with customers and internal teams. Assist in creating and optimizing Standard Operating Procedures (SOPs) to improve customer experience and ensure compliance. Maintain regular communication with suppliers and support database management for lead times, packaging details, and customs-related information. Support year-end inventory control while ensuring all customer requirements are met. Organize team meetings to identify and address potential issues, working closely with planning, warehouse, and industrial engineering teams. Resolve customer complaints and exceptions promptly, ensuring on-time delivery and high customer satisfaction. Track and manage customer feedback through issue logs, driving continuous improvement initiatives. Monitor key performance metrics to ensure operational success and efficiency. Identify the solution for liquid cooling projects for the customer high expectation for the delivery within 21 days EDUCATION: Bachelor's degree QUALIFICATIONS: Minimum of 5 years of relevant working experience. Willingness to travel as required (up to 50%). Strong proficiency in English to communicate effectively with global teams. Proficient in MS Office applications. Good analytical skills to identify and resolve issues. Strong sense of urgency and responsibility. Excellent communication, relationship management, and conflict resolution skills. Knowledge of relevant regulations, compliance requirements, and processes. *REGIONAL/ COUNTRY REQUIREMENTS BELOW (US’s as an example) YOU MUST ENTER IN THE JOB DESCRIPTION* *PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus. *WORK ENVIRONMENT: Work in office environment. May occasionally be required to perform job duties outside the typical office setting. Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Learn more about the Watts way, here. Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website http://www.watts.com/ http://www.wattsindustries.com/ http://www.wattsasia.com/ Industry Machinery Founded 1874

Responsibilities

The Supervisor will assist in managing customer service and supply chain teams to ensure high-performance service levels and efficient processes. Responsibilities include monitoring supplier performance, supporting report preparation, and resolving customer complaints to enhance satisfaction.