POSITION SUMMARY

We are looking for a detail-oriented and proactive Part-Time Supplier Engagement Specialist to support our certification process. In this role, your main responsibility will be to follow up with businesses that have started but not yet completed their certification or recertification applications. You will also help maintain accurate records and provide support for ongoing supplier engagement activities.

QUALIFICATIONS

• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to stay organized.
• Ability to follow up diligently and work independently with minimal supervision.
• Proficiency in MS Office (especially Outlook, Excel, and Teams).
• Experience using CRM tools (Salesforce experience preferred).
• Prior experience in customer service, outreach, or application support is an asset.
• Passion or interest in supplier diversity and inclusion is a plus.

Application Follow-Up & Support (Primary Focus – 70%)

• Conduct timely and professional follow-up with businesses regarding pending or incomplete certification/recertification applications.
• Provide support and guidance to suppliers on required documentation or steps to complete their applications.
• Track application statuses and update internal records and documents.
• Maintain and update the CRM (Salesforce) with accurate supplier information and communications.

Supplier Communication & Administration (30%)

• Respond to basic inquiries via email or phone regarding the certification process.
• Escalate complex issues to appropriate team members.
• Support scheduling or documentation related to Supplier Committee meetings.
• Assist in light admin tasks related to supplier engagement and records management.