WHY DO WE NEED YOU?

The Supplier Relationship Manager (SRM) is a strategic role responsible for cultivating and managing high-value relationships with suppliers providing key Finance & Accounting (F&A) services to the Saint-Gobain Shared Services Center in North America. This role is pivotal in aligning supplier capabilities with organizational goals, managing supplier performance, and maximizing value through innovation, efficiency, and risk mitigation. The SRM will maintain a highly collaborative relationship with assigned F&A suppliers and internal stakeholders to ensure all aspects of the sourcing agreement are fully deployed and well-managed while delivering outstanding service to the business.

• Act as the primary point of contact between the organization and assigned suppliers to ensure supplier performance meets business requirements. Build and maintain strong, long-term relationships with assigned key strategic suppliers.
• Implement and oversee governance functions for the F&A service providers, as per contractual commitments and to ensure high quality of service delivery.
• Deploy, communicate and facilitate effective management of the operational aspects of assigned sourcing agreements.
• Conduct periodic customer satisfaction surveys. Analyze and present the findings to stakeholders to increase the effectiveness of the services provided.
• Develop and manage a balanced scorecard to gauge supplier service performance, relationship quality and business alignment on an ongoing basis. Collaborate with supplier to automate these performance dashboards for self-service and regular engagement.
• Conduct regular performance reviews and audits to ensure compliance with contractual obligations and key service performance metrics (CSLs, KPIs, etc).
• Collaborate with Purchasing on the bidding and contracting processes for new contracts and renewals for relevant F&A services.
• Oversee management of change orders, coordinate implementation of such change orders with key stakeholders.
• Serve as the primary point of contact for managing risk and compliance as part of contractual governance and service delivery requirements.
• Act as the central point of contact for all user access provision requirements, company asset management, and the like for suppliers.

A LITTLE MORE ABOUT US

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

• Act as the primary point of contact between the organization and assigned suppliers to ensure supplier performance meets business requirements. Build and maintain strong, long-term relationships with assigned key strategic suppliers.
• Implement and oversee governance functions for the F&A service providers, as per contractual commitments and to ensure high quality of service delivery.
• Deploy, communicate and facilitate effective management of the operational aspects of assigned sourcing agreements.
• Conduct periodic customer satisfaction surveys. Analyze and present the findings to stakeholders to increase the effectiveness of the services provided.
• Develop and manage a balanced scorecard to gauge supplier service performance, relationship quality and business alignment on an ongoing basis. Collaborate with supplier to automate these performance dashboards for self-service and regular engagement.
• Conduct regular performance reviews and audits to ensure compliance with contractual obligations and key service performance metrics (CSLs, KPIs, etc).
• Collaborate with Purchasing on the bidding and contracting processes for new contracts and renewals for relevant F&A services.
• Oversee management of change orders, coordinate implementation of such change orders with key stakeholders.
• Serve as the primary point of contact for managing risk and compliance as part of contractual governance and service delivery requirements.
• Act as the central point of contact for all user access provision requirements, company asset management, and the like for suppliers