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Supplier Success Professional (Customer Support) at Avetta, LLC

Lehi, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

16.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem Solving, Attention to Detail, Adaptability, Self-Motivated, Stress Tolerance, Interpersonal Skills, Technical Document Verification, Billing Support, Service Cloud, Teamwork, Online Software Learning, Complex Issue Resolution, Customer Experience Focus

Industry

IT Services and IT Consulting

Description

SUMMARY The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Lehi or Houston office (Tues-Thur in office, Mon/Fri work from home). This position will start on October 27th, 2025. Pay rate: $16.00/hour USD ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide professional support to all Avetta customers Help end-users navigate the Avetta Cloud Application Verify technical documents submitted by end users Ability to resolve complex issues with focus on customer experience Interact directly with Avetta customers through telephone, email and chat Prioritize and resolve customer needs Accurately verify details on regulatory documents Support and explain customer billing and subscription terms Record details of interactions in Service Cloud (SFDC) Provide necessary outbound follow-up, both via phone and email Communicate and coordinate with internal departments Work as a team and be a positive addition to Avetta’s culture Performs other duties as assigned May be required to attend training, meetings, or seminars IDEAL QUALIFICATIONS: Call center experience is a plus Excellent communication skill – both written and orally Working PC knowledge, windows preferred and related applications An affinity for learning online software systems Interpersonal skills Problem analysis and problem-solving Attention to detail and accuracy Adaptability Self-Motivated Stress tolerance Ability to learn and apply new information or skills

Responsibilities

The Supplier Success Professional will provide professional support to Avetta customers and assist them in navigating the Avetta Cloud Application. This role involves verifying technical documents, resolving complex issues, and ensuring a positive customer experience.