Supplier Success Professional (Customer Support) - Bilingual French/English at Avetta, LLC

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

20.5

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Support, Communication Skills, Problem Solving, Attention to Detail, Adaptability, Self-Motivated, Stress Tolerance, Technical Document Verification, Interpersonal Skills, Online Software Systems, Call Center Experience, Customer Experience Focus, Service Cloud, Billing Support, Teamwork

Industry

IT Services and IT Consulting

Description

SUMMARY The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. This role requires being fully fluent in French and English, both verbally and in writing. If within a commutable distance to one of our offices, this role would require a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home). This position starts on January 12, 2026 and 100% attendance is required during the first 8 weeks of training. Pay rate: $20.50/hour CAD ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide professional support to all Avetta customers Help end-users navigate the Avetta Cloud Application Verify technical documents submitted by end users Ability to resolve complex issues with focus on customer experience Interact directly with Avetta customers through telephone, email and chat Prioritize and resolve customer needs Accurately verify details on regulatory documents Support and explain customer billing and subscription terms Record details of interactions in Service Cloud (SFDC) Provide necessary outbound follow-up, both via phone and email Communicate and coordinate with internal departments Work as a team and be a positive addition to Avetta’s culture Performs other duties as assigned May be required to attend training, meetings, or seminars IDEAL QUALIFICATIONS: Call center experience is a plus Excellent communication skill – both written and orally Working PC knowledge, windows preferred and related applications An affinity for learning online software systems Interpersonal skills Problem analysis and problem-solving Attention to detail and accuracy Adaptability Self-Motivated Stress tolerance Ability to learn and apply new information or skills #LI-Hybrid

Responsibilities

The Supplier Success Professional will provide professional support to Avetta customers and assist them in navigating the Avetta Cloud Application. This role involves verifying technical documents and resolving complex customer issues while maintaining a focus on customer experience.