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Supplier Success Professional (Customer Support) - Bilingual Spanish/Englis at Avetta, LLC

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

20.5

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Support, Problem Solving, Attention to Detail, Communication, Interpersonal Skills, Adaptability, Self-Motivated, Stress Tolerance, Technical Document Verification, Billing Support, Service Cloud, Teamwork, Online Software Systems, Customer Experience

Industry

IT Services and IT Consulting

Description

SUMMARY The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. This position requires fluency in Spanish and English. After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home). This position is projected to start on October 27th, 2025. Pay rate: $20.50/hour CAD ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide professional support to all Avetta customers Help end-users navigate the Avetta Cloud Application Verify technical documents submitted by end users Ability to resolve complex issues with focus on customer experience Interact directly with Avetta customers through telephone, email and chat Prioritize and resolve customer needs Accurately verify details on regulatory documents Support and explain customer billing and subscription terms Record details of interactions in Service Cloud (SFDC) Provide necessary outbound follow-up, both via phone and email Communicate and coordinate with internal departments Work as a team and be a positive addition to Avetta’s culture Performs other duties as assigned May be required to attend training, meetings, or seminars IDEAL QUALIFICATIONS: Call center experience is a plus Excellent communication skill – both written and orally Working PC knowledge, windows preferred and related applications An affinity for learning online software systems Interpersonal skills Problem analysis and problem-solving Attention to detail and accuracy Adaptability Self-Motivated Stress tolerance Ability to learn and apply new information or skills

Responsibilities

The Supplier Success Professional will provide professional support to Avetta customers and assist them in navigating the Avetta Cloud Application. They will also verify technical documents and resolve complex issues while ensuring a positive customer experience.