WHO WE ARE:

We are Real, Inclusive, Collaborative and Inventive
You will be a passionate and enthusiastic member of the team. Your positive, can-do attitude will deliver excellence throughout the business.
Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in Reconomy being the best.

WHAT WE EXPECT YOU TO DO:

As Supplier Support Executive, you are responsible for driving the business forward by working with the Supplier Support Manager and Supplier Support Senior developing your own working relationships with all stakeholders.
You will build and maintain strong relationships through effective verbal communication skills, these skills will be used to negotiate with suppliers to secure competitive rates which will enable us to increase profit margin, secure new business and retain long term customers
You will support the Mobilisations & Operations Manager and the Supplier Support Team Leader by implementing changes that are agreed as part of rationalisation plans or supplier changes.
As part of the bid process, you will work closely with the Sales and Account Management teams, to deliver a compliant, competitive bid, considering the customer’s objectives and business goals to present a compelling offering.
You will be responsible for reviewing and signing all Service Level Agreements and contracts sent through from Mobilisations & Operations Manager and the Supplier Support Team Leader.
You will manage your workload to ensure that you are able to complete projects in a timely fashion.
You will work as a team to mobilise all new business and de-mobilising all lost business, consulting with the Sales and Account Management Teams to co-ordinate the implementation or removal of services.

THE SKILLS YOU WILL NEED FOR YOUR ROLE ARE:

Commercial awareness – you should understand Reconomy’s Vision, Mission, and Core Values, be clear on the market that we compete in and who we compete against. You should understand the role that you play within Reconomy and the positive impact that you in your role has on the business.
Resilience – you must have the ability to keep positive, to cope in stressful and pressurised situations and to be open to change, with the ability to meet strict targets and deadlines
Decision making – you will be able to independently make difficult and strong decisions and be able to implement them quickly and effectively
Highly effective communication skills – you must listen well, ask good questions, build superb relationships, write clearly and talk with confidence, you need to have the ability to seek out information and pass it on appropriately throughout the business
Efficient organisation - you will need to work quickly and accurately with a strong eye for detail, so that your customers always get a good high quality service
Efficient time management - to be able to manage your own workload through effective time management with an ability to critically analyse your own performance
Confident and capable IT skills – you will be using Microsoft Office, you need to have a good level of competence, being able to operate with confidence and without supervision. You must be able to present information quickly and clearly having the ability to use all the basic functions well
Fantastic relationship builder – you will have the ability to build strong relationships, through your positive attitude and your listening skills. These relationships will enable you to do your job well supporting the department that you will work in and the departments that your work impacts on.
Great Customer Care - To be creative, focused and close to your customers driving excellence through customer care
Negotiation – you must use your integrity and assertiveness to achieve a sustainable working relationship for Reconomy Connect and our partners
Quick thinking – you need to have the ability to think rapidly, clearly and decisively when under pressure
Application – There are routine elements which require accurate data input and focus on this is essential
Setting expectations – You will have the ability to set and manage expectations of both internal and external partners
Understanding the business – be able to learn, interpret and understand the business, the industry, and the changing needs