PURPOSE OF THE ROLE

Do you have B2B Buying/IT Customer Service Experience?
The Supply Chain Administration Assistant plays a crucial role in the end-to-end delivery of Probrand’s supply chain operations — with a particular focus on owning and managing the customer returns process. This person works directly with customers to arrange and facilitate product returns while ensuring a fast, helpful, and solution-oriented experience.
They also provide vital support to internal sales teams by fulfilling ‘Ask Support’ requests, which includes engaging with suppliers and vendors to source appropriate products, negotiate pricing, and return competitive quotes.
This is a customer-focused, digitally supported role that requires excellent communication, organisation, and speed — all while maintaining a high level of service quality and accuracy.